1. What products do you sell?
We offer a range of e-bikes,Golf Cars accessories and replacement parts designed for daily riders, commuters and outdoor enthusiasts.
2. Where are you located?
3301 Allard Avenue, Leduc, Alberta T9E 0Z5, Canada.
3. Do you ship across Canada?
Yes. We deliver to all provinces and territories through trusted carriers.
4. How long does delivery take?
- Standard Shipping: 7 to 11 business days
- Economy Shipping: 4 to 10 business days
- Express Shipping: 4 to 6 business days
5. How can I track my order?
Once your order ships, we send you a tracking number so you can follow it as it moves to your address.
6. Can I cancel my order?
You can cancel an order within 24 hours of placing it. After the package is handed to the carrier, cancellation isn’t possible.
7. What is your return policy?
We accept returns within 30 days of delivery for damaged or defective items. Products must be unused and returned in their original packaging.
8. What payment methods do you accept?
- Visa
- MasterCard
- American Express
- Discover
- Google Pay
- ShopPay
9. How can I contact customer support?
Phone: +1 (587) 858-4056
Email: info@ecoridehub.ca
Support Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Order Cut-Off Time: 5:00 PM (Mountain Standard Time)